Infrastructure and operations
Handling incidents
What to do when production breaks. Triage, communication, escalation and the blameless postmortem afterwards.
About 8 hours of study.
Where to learn it
Other options
- Site Reliability Engineering (read, to go deeper)
Chapters 14 and 15, Managing incidents and Postmortem culture
Wrong chapter, dead link, or know something better? Tell us on GitHub.
Which roles ask for it
- ServiceNow developer to get hired
- System administrator to get hired
- Database administrator in the first year
- Security engineer in the first year
- Scrum master / delivery manager good to have
- Application support engineer to get hired
- Security analyst (SOC) to get hired
Before and after
Handling incidents